FREQUENTLY ASKED QUESTIONS
How much is shipping?
Can I order today and receive the package at a later date?
How do you package your products?
Does your packaging contain dry ice?
NO, we want our products to stay chilled but not so much that they freeze. We only use food grade gel packs to keep your package cool for up to 48 hours of non-refrigeration. These ice packs are great because they are leak-resistant, made here in New England, and reusable!
What shipping method do you use?
We ship all of our packages via UPS Next Day Air. This service means that your package will leave our facility around 4 pm, and arrive at your residence before 8pm the next day.
UPS Next Day Air Saver guarantees your package will be delivered by the end of the next business day from when it ships. Delivery times do vary based on location, so check with UPS if your package has not arrived by 8 pm on your selected delivery date. We also provide you with a tracking number so you can check on the status of your package throughout the day.
What days do you ship?
I won’t be home around the time I expect the package to be delivered. Does this mean I won’t receive my order?
I just opened my package and the meat looks off-color. Does this mean my items have spoiled?
As long as your items are cool to the touch, the contents of your package are not spoiled. This color change is typical with vacuum-sealed meats because a lack of oxygen will cause the meat to lose or change color.
When you open the vacuum-seal packaging and expose the meat to oxygen once again, the meat will regain some of its natural color within 10-15 minutes (a process called blooming).
May I freeze the meat once I receive it?
YES! While we think that fresh meat is the best meat, we understand that you may want to save some of your package for future meals. For the best quality, you should use your products within 5-7 days if refrigerating, and 3-4 months if freezing in original packaging.
While you can keep the products for longer than this in both the freezer and the refrigerator, adhering to these dates will ensure you get the best quality meat!
My meat arrived and it feels warm to the touch. What should I do?
Can I add a note to my order?
Abso-tuckin-utely! In your cart, you will have the option to do so just underneath your item list.